Return Policy

Effective Date: 4th March 2025

At EkJhola, we strive to ensure customer satisfaction by providing high-quality Nepal-made products. If you are not satisfied with your purchase, please review our return policy below.

1. Eligibility for Returns

You may return a product if:
✅ It is defective, damaged, or incorrect upon delivery.
✅ The item is unused, unwashed, and in its original packaging with all tags attached.
✅ You request a return within 7 days of receiving the product.

Non-Returnable Items:
❌ Perishable goods (e.g., fresh fruits, vegetables, and food items).
❌ Customized or made-to-order products.
❌ Health and hygiene-related products (e.g., masks, personal care items).

2. How to Initiate a Return

To request a return, follow these steps:
1️⃣ Contact our customer support at 📧 [email protected] or 📞 +977-9764600229 within 7 days of delivery.
2️⃣ Provide your order number, product details, and reason for return along with clear photos of the item (if defective or damaged).
3️⃣ Once approved, our team will arrange a pickup or provide instructions for return.

3. Refund or Replacement

After receiving and inspecting the returned product:
✔️ Refund: Issued to your original payment method (within 7 business days).
✔️ Replacement: If stock is available, we will send a replacement at no extra cost.

4. Return Shipping Costs

• If the return is due to an error on our part (damaged, defective, incorrect item) → EkJhola covers the return shipping cost.
• If returning for personal reasons (e.g., change of mind) → The customer is responsible for return shipping.

5. Special Conditions

• Products must be returned in original packaging with all accessories included.
• If a returned item is damaged due to improper handling, we may decline the return.

6. Contact Us

📧 Email: [email protected]
📞 Phone: +977-9764600229
📍 Address: Kageshwori Manohara 09 Gothatar, Kathmandu, Nepal

By purchasing from EkJhola, you agree to this Return Policy.