EkJhola Privacy Policy

Effective Date: 4th March 2025

1. Introduction

Welcome to EkJhola (“we,” “us,” or “our”). We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and secure your data when you use our platform www.ekjhola.com (the “Site”). By accessing or using EkJhola, you agree to the practices described in this policy.

2. Information We Collect

A. Personal Information

We collect data necessary to process orders and enhance your experience:

Identity & Contact Details: Name, email, phone number, delivery address.

Payment Information: Credit/debit card details, mobile wallet credentials (processed securely via third-party gateways).

Account Data: Username, password, purchase history, and preferences.

B. Non-Personal Information

Technical Data: IP address, browser type, device information, cookies.

Usage Data: Pages visited, time spent, items viewed, and search queries.

C. Vendor-Specific Data (for sellers):

Business registration details, tax information, bank account data for payments.

3. How We Use Your Information

We use your data to:

Process Orders: Confirm purchases, arrange delivery via logistics partners, and manage returns.

Improve Services: Analyze trends to enhance site functionality and product offerings.

Communicate: Send order updates, respond to inquiries, and share promotions (with consent).

Security & Compliance: Prevent fraud, comply with legal obligations, and enforce our Terms.

4. Data Sharing & Third Parties

We share information only as necessary:

Vendors & Logistics Partners: To fulfill orders (e.g., delivering handmade crafts or fresh produce).

Payment Processors: Securely handle transactions (e.g., eSewa, Khalti).

Legal Authorities: If required by law or to protect our rights.

We do not sell or rent your personal data to third parties for marketing.

5. Data Security

We implement robust measures to protect your information:

Encryption: Payment details are secured via SSL/TLS.

Access Controls: Restricted access to personal data for authorized personnel only.

Regular Audits: Monitor systems for vulnerabilities.

6. Your Rights

You have the right to:

Access & Update: Review or edit account details via your profile.

Opt-Out: Unsubscribe from marketing emails using the link in each message.

Delete Data: Request account deletion by emailing [email protected].

Disable Cookies: Adjust browser settings to block cookies (may affect site functionality).

7. Cookies & Tracking Technologies

Purpose: Enhance user experience (e.g., saving cart items, personalized recommendations).

Third-Party Tools: Use Google Analytics to monitor site traffic (data anonymized).

Management: Adjust cookie preferences via browser settings.

8. Children’s Privacy

EkJhola does not target or knowingly collect data from individuals under 16. Accounts for minors require parental consent.

9. Third-Party Links

Our Site may link to external websites (e.g., artisan blogs, payment gateways). We are not responsible for their privacy practices.

10. Data Retention

We retain your data only as long as necessary:

Orders: Until delivery, returns, and refunds are completed.

Account Information: Until deletion is requested or required by law.

11. Policy Updates

We may revise this policy periodically. Changes will be posted on the Site, and continued use after updates implies acceptance.

12. Contact Us

For questions, data requests, or concerns:

·         Email: [email protected]

·         Phone: +977-9869417910

·         Address: Kageshwori Manohara 09 Gothatar, Kathmandu, Nepal

 

By using EkJhola, you acknowledge reading and agreeing to this Privacy Policy.

Last Updated: 4th March 2025