Refund Policy

Effective Date: March 14, 2025

At EkJhola, we are committed to ensuring your satisfaction with our products. Our Refund Policy is designed to be fair and transparent, reflecting our dedication to supporting Nepalese artisans and producers.

Eligibility for Refunds:

1. Damaged or Defective Products:
• If you receive a product that is damaged or defective, please contact us within 7 days of delivery. We will arrange for a return and offer a full refund or replacement.

1. Incorrect Items:

• If you receive an incorrect item, notify us within 7 days. We will facilitate a return and send the correct product or issue a full refund.

1. Non-Returnable Items:

• Certain items, such as perishable goods (e.g., fresh fruits, crops), custom-made products, and intimate apparel, are non-returnable unless they arrive damaged or defective.

Return Process:

1. Initiate a Return:
• Contact our customer service at [email protected] or call +977-9869417910 within 7 days of receiving your order.

1. Return Authorization:

• Our team will provide you with a Return Authorization Number (RAN) and instructions for returning the item.

1. Packaging:

• Ensure the product is in its original packaging, unused, and includes all tags and accessories.

1. Shipping:

• Ship the item to the address provided by our customer service. Customers are responsible for return shipping costs unless the return is due to our error.

Refund Process:

• Once we receive and inspect the returned item, we will process your refund within 7 business days. Refunds will be issued to the original payment method.

Contact Us

📧 Email: [email protected]
📞 Phone: +977-9869417910
📍 Address: Kageshwori Manohara 09 Gothatar, Kathmandu, Nepal

By purchasing from EkJhola, you agree to this Refund Policy.